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Home Care Success ConsultingTM (“Home Care Success Consulting,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit www.homecaresuccess.org, submit an online form, request a consultation, purchase services, communicate with us, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

  1. Information We Collect
  2. Depending on how you interact with us, we may collect the following categories of information:

    Information You Provide Directly

    We may collect information that you voluntarily provide, including:

    • Full name
    • Business or agency name
    • Mailing or business address
    • Email address
    • Telephone number
    • State in which you plan to operate
    • Current stage of agency development
    • Consultation or service interests
    • Information submitted through discovery, intake, contact, or consultation forms
    • Documents you choose to upload or provide
    • Communications, questions, and feedback
    • Payment and billing information
    • Testimonials or reviews submitted with your permission

    Please do not submit Social Security numbers, banking credentials, medical records, protected health information, or other highly sensitive information through a general website contact form.

    Information Collected Automatically

    When you visit our website, certain information may be collected automatically, including:

    • Internet Protocol address
    • Browser and device type
    • Operating system
    • Pages viewed
    • Links selected
    • Referring website
    • Approximate geographic location
    • Date and time of access
    • Website usage and interaction data

    This information may be collected through cookies, analytics services, server logs, pixels, or similar technologies.

  3. How We Use Your Information
  4. We may use the information we collect to:

    • Respond to questions and consultation requests
    • Determine whether our services are appropriate for your needs
    • Schedule discovery calls and consultations
    • Provide consulting services and Blueprint resources
    • Prepare proposals, agreements, invoices, and project materials
    • Manage client relationships and project communications
    • Personalize and improve our website, services, and resources
    • Send service-related notices and administrative communications
    • Send newsletters, educational information, or promotional communications when permitted
    • Process payments and maintain business records
    • Protect the security and integrity of our website and business
    • Prevent fraud, misuse, or unauthorized activity
    • Enforce our agreements and policies
    • Comply with applicable legal, accounting, tax, and regulatory obligations

    We will not use personal information for purposes that are materially different from those described in this policy without providing appropriate notice or obtaining consent when required.

  5. Cookies and Website Analytics
  6. Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, measure performance, and improve the user experience.

    Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how parts of the website function.

    Our website may also use third-party analytics or advertising technologies. The website developer must configure any required cookie banner, consent settings, and opt-out controls based on the tools actually installed on the website.

  7. How We Share Information
  8. We do not sell your personal information for money.

    We may share information only when reasonably necessary with:

    • Website hosting and maintenance providers
    • Email, scheduling, form, and communication platforms
    • Payment processors and accounting providers
    • Cloud storage and document-management providers
    • Professional advisers, including attorneys and accountants
    • Contractors or service providers assisting with authorized business functions
    • Government authorities or other parties when required by law
    • A successor organization in connection with a merger, sale, restructuring, or transfer of business assets

    Service providers are permitted to access information only as necessary to perform services on our behalf and are expected to protect the information appropriately.

    We may also disclose information when we reasonably believe disclosure is necessary to protect our rights, prevent fraud, respond to legal process, investigate misuse, or protect the safety of our clients, website visitors, or others.

  9. Payments
  10. Payments may be processed through a third-party payment provider. Home Care Success Consulting does not intend to directly store complete credit or debit card information through its website.

    Payment providers process information according to their own terms and privacy policies. We encourage you to review those policies before submitting payment information.

  11. Marketing Communications
  12. If you subscribe to a newsletter or request educational or promotional information, we may send you communications related to our services, events, resources, or business updates.

    You may unsubscribe from marketing emails at any time by:

    Even if you unsubscribe from marketing communications, we may continue sending necessary messages concerning consultations, projects, transactions, agreements, or your business relationship with us.

    We will not send marketing text messages without any consent required by applicable law. Consent to receive promotional communications is not a condition of purchasing our services.

  13. Data Security
  14. We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

    However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure. You are responsible for using appropriate safeguards when sending confidential information electronically.

    If you become aware of a suspected security concern involving information submitted to us, please contact us promptly.

  15. Data Retention
  16. We retain personal information only for as long as reasonably necessary to:

    • Respond to inquiries
    • Provide and document consulting services
    • Maintain client and business records
    • Complete transactions
    • Resolve disputes
    • Enforce agreements
    • Meet legal, tax, insurance, and accounting obligations

    Retention periods may vary depending on the nature of the information and the purpose for which it was collected. When information is no longer reasonably required, we may securely delete, destroy, or de-identify it.

  17. Your Privacy Choices and Rights
  18. Depending on your state of residence and whether applicable privacy laws cover our business or the particular information involved, you may have the right to request:

    • Confirmation of whether we process your personal information
    • Access to certain personal information maintained about you
    • Correction of inaccurate information
    • Deletion of certain information
    • A portable copy of certain information
    • Withdrawal of consent where processing depends on consent
    • An opt-out from certain targeted advertising, profiling, or data-sale activities
    • Review of a decision denying a privacy request

    These rights are subject to legal exceptions, identity verification requirements, and the applicability of relevant privacy laws.

    To submit a privacy request, email homecaresuccessconsulting@gmail.com with the subject line“Privacy Request.”

    Please include your name, contact information, state of residence, and a description of your request. We may ask for additional information to verify your identity. Authorized agents may submit requests when permitted by law and when appropriate authorization can be verified.

    We will not unlawfully discriminate against you for exercising an applicable privacy right.

  19. Connecticut and Massachusetts Residents
  20. Connecticut residents may have specific rights under the Connecticut Data Privacy Act when that law applies to the business or the information being processed.

    Information relating to Massachusetts residents will be handled using safeguards reasonably designed to meet applicable Massachusetts requirements for protecting personal information.

    Nothing in this policy is intended to provide rights that do not apply under the law or to limit rights that cannot legally be limited.

  21. Information About Health or Medical Conditions
  22. Home Care Success Consulting provides business consulting services to individuals seeking to establish or strengthen non-medical home care agencies. We do not provide medical care, medical advice, or clinical services through this website.

    Please do not submit client medical records, diagnoses, protected health information, or other sensitive health information through the website’s general contact or consultation forms.

    Home Care Success Consulting is not automatically a healthcare provider or HIPAA-covered entity merely because its consultants have healthcare experience or serve the home care industry. Whether HIPAA applies to a particular relationship or service depends on the circumstances and applicable law.

  23. Third-Party Websites and Services
  24. Our website may contain links to government agencies, professional resources, social media platforms, payment services, or other third-party websites.

    We do not control and are not responsible for the privacy, security, accuracy, or content of third- party websites or services. Visiting a third-party website is subject to that party’s own terms and privacy policy.

  25. Children’s Privacy
  26. Our website and services are intended for adults seeking business consulting services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

    If we learn that information from a child under 13 has been submitted to us, we will take reasonable steps to delete it. A parent or legal guardian who believes a child has provided information may contact us at homecaresuccessconsulting@gmail.com.

  27. Business-to-Business Information
  28. Our services are primarily offered in a business-to-business context. Some state consumer privacy rights may not apply to information collected solely in an employment or commercial-business capacity. We will nevertheless handle such information responsibly and in accordance with applicable law.

  29. International Website Visitors
  30. Home Care Success Consulting provides consulting services only in Connecticut and Massachusetts. Our website is operated from the United States.

    If you access the website from another country, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

  31. Changes to This Privacy Policy
  32. We may revise this Privacy Policy when our services, website features, technology, vendors, or legal obligations change.

    The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through an additional website notice or other appropriate method.

  33. Contact Us
  34. For questions, privacy requests, or concerns about this Privacy Policy, contact:

    Home Care Success ConsultingTM

    Serving Connecticut and Massachusetts

    Email: homecaresuccessconsulting@gmail.com

    Telephone: (959) 267-8537

    Website: www.homecaresuccess.org